This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the domain name, website, mobile site and mobile application (hereinafter collectively referred to as the "Platform").
Zatch is owned and operated by Just Emagine Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Hyderabad, Telangana - 500049 (hereinafter referred to as "Company", "We", "Us", or "Our").
Zatch is a technology and communication marketplace that enables independent third-party sellers ("Sellers") to showcase, promote, livestream and sell their products to end consumers ("Buyers") using interactive live video commerce, messaging, catalogue and payment facilitation tools.
The Company is not a seller, distributor, manufacturer, packer, logistics provider, delivery agent or warehouse operator. The Company only acts as an intermediary under the Information Technology Act, 2000.
Zatch enables interaction between Buyers and Sellers.
We DO NOT:
All products are sold and shipped directly by Sellers.
All commercial terms such as: Price, Shipping cost, Delivery timeline, Warranty, Returns, Refunds are decided solely between Buyer and Seller.
The Platform is provided on an "as-is" and "as-available" basis.
We make no warranties regarding:
We are not liable for:
Sellers agree to:
Sellers agree that all transactions conducted on the Platform are subject to applicable taxes. Sellers must provide valid GST Registration Number, tax enrollment ID, and other statutory details as required by law.
The Company may charge Sellers applicable platform service fees, commissions, or other charges along with GST or other statutory taxes based on the Seller's registered tax details. Sellers are solely responsible for proper tax filings, invoicing, and remittance to the appropriate authorities.
Buyers must:
All disputes are between Buyer and Seller only. The Company does not mediate or settle disputes.
However, the Company may, at its sole discretion, provide limited technical or communication support to help Users connect with each other for resolution. Such support shall not be construed as mediation, arbitration, or a guarantee of any outcome, and the final responsibility shall remain with the Buyer and Seller.
Users agree to indemnify and hold harmless the Company from any claims, damages, or losses arising from transactions, misuse, or violation of law.
Zatch may charge a nominal fee for browsing and buying on the Platform. Zatch reserves the right to change its Fee Policy from time to time. In particular, Zatch may at its sole discretion introduce new services/fees and modify some or all of the existing services/fees offered on the Platform. In such an event, Zatch reserves the right to introduce fees for the new services offered or amend/introduce fees for existing/new services, as the case may be. Changes to the Fee Policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Zatch.
In no event shall the Company be liable for any indirect, incidental, special, or consequential damages.
Users agree that they shall not use the Platform, directly or indirectly, to host, display, upload, modify, publish, transmit, stream, share, or otherwise make available any content or engage in any activity that is unlawful, harmful, misleading, or violates the rights of others.
Without limitation, the following activities are strictly prohibited:
The Company reserves the right, at its sole discretion, to:
Such actions may be taken without prior notice and without any liability to the User.
Zatch does not, at any time during any transaction between a Buyer and a Seller on the Platform, come into possession of, hold, store, ship, or take title to any product or service listed by a Seller. Zatch does not acquire any right, title, interest, claim, or ownership over such products or services at any stage.
Zatch is not a party to any contract of sale entered into between Buyers and Sellers. All transactions are strictly bipartite contracts between the Buyer and the Seller. The Company shall have no obligations or liabilities in respect of such contracts.
Zatch shall not be responsible for:
All such responsibilities rest solely with the Seller.
Zatch is only a technology and communication medium that allows Sellers to reach a wider customer base and Buyers to discover and purchase products. The Company only provides the digital infrastructure for interaction and does not control or guarantee the performance of any Seller.
Certain products listed by Sellers may be eligible for business purchases and GST input tax credit, subject to Seller discretion and applicable law.
Where applicable, upon Buyer request, the Seller may issue a GST-compliant Tax Invoice containing: GSTIN provided by the Buyer, Registered business name of the Buyer, Other mandatory statutory details.
GST Collection & Remittance: The Company may, where required under applicable law, collect GST and other statutory taxes from Buyers on behalf of the Seller and remit the same to the appropriate tax authorities. Such collection shall be treated as collection in a fiduciary capacity and shall not create any ownership or liability of the Company over the goods or services sold.
Not all products are eligible for business purchases or GST invoices. Such eligibility is solely determined by the Seller, and the Platform does not guarantee availability of tax invoices.
We reserve the right to modify these Terms at any time. Continued use means acceptance.
The Company is committed to protecting personal data and processes such data in accordance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR) and the Central Consumer Privacy Act (CCPA), in addition to all relevant Indian data protection laws.
© 2026 Zatch. All rights reserved.
For questions about these Terms of Use, please contact us at support@zatch.com